The 2 days we take to process orders (Monday to Friday, excluding bank holidays). During certain periods, particularly during sales and when other marketing initiatives are being run, we may need longer to process your order due to increased order volume;
The time it takes our courier to get your package to you. Once shipped, you can expect your package to arrive within 3 to 8 working days, depending on which delivery method you selected at checkout.
Defects in appearance (cracks, marks, scratches, missing zirconium oxide stones)
Discolouration (stains, oxidisation)
Problems with settings
Faulty clasps
Tears : chains, bag snap fasteners, linings, torn bag clips, shanks, crowns, detached hands, etc.
Complete breakage of the piece of jewellery (it should be handled with great care and as little as possible to avoid breakage)
Any defect resulting from an accident or incorrect care (see our care advice HERE)
Damage caused by incorrect handling, abusive or non-standard use, professional or commercial use, intentional or accidental physical alterations, or outside events such as lightning, water damage etc.
Work carried out on jewellery by an individual not authorised by our After-Sales Service, or damage caused by such work.
Download and print the returns form available HERE. Fill it in and put it inside your parcel.
Put postage on your parcel and send it to the following address: ALTESSE S.A.V. - BĂątiment D 126 RUE DES TOURTES, Z.I. LA PALISSE, 07160, LE CHEYLARD
an exchange: only if your item is faulty, subject to availability*.
a refund within 14 days of receipt of the returned product. Refunds will only be made to the account of the person who made the payment.
In the case of Products received as a gift against purchase (examples: a product purchased, a product offered / a minimum purchase made, a product offered...): the Customer must return the product(s) purchased that the Customer wishes to return as well as all the products offered with his/her purchase. No exchange can be made for products received as a gift in exchange for purchase;
In the case of gift sets containing several Products: The Customer must return all the Products in the gift set.
First of all, we recommend you wait to put your jewellery on until you're made-up, dressed and ready, just before you go out. That way, you avoid contact with the corrosive or chemical products that may be in perfumes and make-up.
We advise you not to wear your jewellery during sports, manual activities (DIY, gardening, housework, etc.) or water sports (at the pool or in the sea). Also, please remember that your jewellery doesn't like water! So avoid getting it wet when you have a bath, wash your hands or do the dishes.
Your pet enjoys your caresses, but your Les Georgettes jewellery will happily do without them. It's best not to fiddle with it too much! If you need to adjust it, follow the tips in this article.
Once a month, shampoo your jewellery gently with neutral soap and lukewarm water. Then, wipe the pieces gently using a clean cotton towel, but don't rub them.
You could also apply lemon juice diluted in water on a chamois or make-up remover pad.
Toothpaste: apply it on a toothbrush and rub gently where your jewellery is stained. The more recent the stain, the easier it will be to remove.
White vinegar: mix it with flour and coarse salt to make a paste. Apply it gently with your fingertips to avoid scratching.
Baking soda: a small amount onto a chamois.
Remove the leather & faux leather from your jewellery
Place the jewellery in its original case OR in a jewellery box. Always take care to keep your pieces of jewellery separate: don't let them get jumbled up.
Store your jewellery, leather & faux leather in a clean, dry place, away from light and, above all, dust!
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