RETURNS
We offer you the possibility of exercising your right of withdrawal within a period of thirty (30) days from the date of receipt of the order, without having to give any reason.
If you are located in mainland France, nothing could be simpler: go to your order and click on "make a return" to start the procedure. We will pay the return delivery costs using a pre-paid label sent to you when your return is approved by our services. The return postage costs are free for up to one return per order
You then have a period of fourteen (14) days from the sending of your return request to send the products.
If you are outside mainland France, you will be responsible for the return delivery costs. Contact us using the contact form on our website or by e-mail at support@lesgeorgettes.com to inform us of your request for a return, then:
- Download and print the returns form available HERE. Fill it in and put it inside your parcel.
- Put postage on your parcel and send it to the following address: ALTESSE S.A.V. - Bâtiment D 126 RUE DES TOURTES, Z.I. LA PALISSE, 07160, LE CHEYLARD
- Drop off your parcel at a post office.
Returned items may be exchanged::
- an exchange: only if your item is faulty, subject to availability*.
- a refund within 14 days of receipt of the returned product. Refunds will only be made to the account of the person who made the payment.
Please note that if you do not return the Complete Product(s)* as defined below, undamaged and in new condition, the order will be deemed final and no refund will be given. All products are inspected on receipt in our warehouse.
*Complete product(s): not to be confused with the order. There is no need to return your entire order if only one product is concerned by the exchange. The product is considered complete when :
• In the case of Products received as a gift against purchase (examples: a product purchased, a product offered / a minimum purchase made, a product offered...): the Customer must return the product(s) purchased that the Customer wishes to return as well as all the products offered with his/her purchase. No exchange can be made for products received as a gift in exchange for purchase;
• In the case of gift sets containing several Products: The Customer must return all the Products in the gift set.
NB: one piece of jewellery + one leather item = 2 products. You may return only the jewellery or only the leather, depending on the product you wish to exchange.
We only accept returns for purchases made on the www.lesgeorgettes.com website. Similarly, Les Georgettes by Altesse boutiques and retailers will not accept returns of products purchased on our website.
The price of the returned products will be reimbursed according to the payment method chosen when the order was placed, i.e. reimbursement to your bank card or Paypal account. The refund will be made within fourteen (14) days of receipt of the returned product.
In the case of an order paid for with a gift card, your return request must be made in the same way. The sum paid with the gift card will be reimbursed via a credit note valid for 1 year on our site; sums in addition to the gift card will be reimbursed via the same means of payment used to pay for the purchase.
*The guarantee on our items does not apply in the event of total breakage. Handling (tightening/loosening) of these items should be carried out very carefully and as little as possible in order to avoid breakage. However, if you notice the slightest crack on the item, it is imperative that you let us know so that we can carry out a quality exchange before the item breaks completely.
We offer you the possibility of exercising your right of withdrawal within a period of thirty (30) days from the date of receipt of the order, without having to give any reason.
If you are located in mainland France, nothing could be simpler: go to your order and click on "make a return" to start the procedure. We will pay the return delivery costs using a pre-paid label sent to you when your return is approved by our services. The return postage costs are free for up to one return per order
You then have a period of fourteen (14) days from the sending of your return request to send the products.
If you are outside mainland France, you will be responsible for the return delivery costs. Contact us using the contact form on our website or by e-mail at support@lesgeorgettes.com to inform us of your request for a return, then:
- Download and print the returns form available HERE. Fill it in and put it inside your parcel.
- Put postage on your parcel and send it to the following address: ALTESSE S.A.V. - Bâtiment D 126 RUE DES TOURTES, Z.I. LA PALISSE, 07160, LE CHEYLARD
- Drop off your parcel at a post office.
Returned items may be exchanged::
- an exchange: only if your item is faulty, subject to availability*.
- a refund within 14 days of receipt of the returned product. Refunds will only be made to the account of the person who made the payment.
Please note that if you do not return the Complete Product(s)* as defined below, undamaged and in new condition, the order will be deemed final and no refund will be given. All products are inspected on receipt in our warehouse.
*Complete product(s): not to be confused with the order. There is no need to return your entire order if only one product is concerned by the exchange. The product is considered complete when :
• In the case of Products received as a gift against purchase (examples: a product purchased, a product offered / a minimum purchase made, a product offered...): the Customer must return the product(s) purchased that the Customer wishes to return as well as all the products offered with his/her purchase. No exchange can be made for products received as a gift in exchange for purchase;
• In the case of gift sets containing several Products: The Customer must return all the Products in the gift set.
NB: one piece of jewellery + one leather item = 2 products. You may return only the jewellery or only the leather, depending on the product you wish to exchange.
We only accept returns for purchases made on the www.lesgeorgettes.com website. Similarly, Les Georgettes by Altesse boutiques and retailers will not accept returns of products purchased on our website.
The price of the returned products will be reimbursed according to the payment method chosen when the order was placed, i.e. reimbursement to your bank card or Paypal account. The refund will be made within fourteen (14) days of receipt of the returned product.
In the case of an order paid for with a gift card, your return request must be made in the same way. The sum paid with the gift card will be reimbursed via a credit note valid for 1 year on our site; sums in addition to the gift card will be reimbursed via the same means of payment used to pay for the purchase.
*The guarantee on our items does not apply in the event of total breakage. Handling (tightening/loosening) of these items should be carried out very carefully and as little as possible in order to avoid breakage. However, if you notice the slightest crack on the item, it is imperative that you let us know so that we can carry out a quality exchange before the item breaks completely.