You may cancel and return your order within thirty (30) days from when you receive it (the cooling-off period), without having to give any reason for doing so. 

If you are in Metropolitan France, all you have to do is go to your orders in your account and click on 'return' to start the process. We will take care of return shipping costs by means of a pre-paid label, which we will send to you once we have approved your return. 

You then have fourteen (14) days from when you began the return process in order to send us your product(s). 

You will not receive a refund if you fail to include the return label inside the package.

If you are not in Metropolitan Franceand you would like to return your order, you have 30 days from the date of receipt of the delivery to request an exchange and 15 days to request a refund.

Discounted items cannot be exchanged, only refunded. Any complaints about orders placed through our website should be addressed to our customer service team. For countries outside the European Union, you are responsible for all applicable customs duties and tax levied by the country in question.

You can return your unused items in their original packaging to us at the following address:

Altesse SAV - Bâtiment D

126 rue des Tourtes

ZI La Palisse


Please don't forget to enclose your delivery slip or invoice and to include a note with your full name and address, as well as the reason for this exchange or refund.

Exchanges can only be made if the total of your new items is less than or equal to the total for the items exchanged because we are not able to receive any payment for orders outside of our website.

 Products must be in their original condition and packaging. All products are inspected upon arrival at our warehouse. 

Only products purchased through the website may be returned to us. Likewise, products purchased on our website may not be returned to Les Georgettes by Altesse stores or stockists. 

Refunds for returned products are issued to the payment method used to make the original purchase, namely your credit or debit card, or PayPal account. They are made within fourteen (14) days from when we receive the product(s). 

For orders paid for using a gift card, refunds are issued to the payment method used to make the original purchase. Thus, amounts paid using a gift card are refunded by issuing you with a voucher which may be used on our website for up to 1 year. Where part of an order has been paid using another payment method, this is refunded to the payment method used to make the original purchase.