1. Does the jewel come with a box?
Yes. Each item comes in a signature LES GEORGETTES box and a pretty shopping bag.
2. Does the jewelry come with an authenticity certificate?
Yes. Each item comes with a certificate of authenticity.
3. Item availability?
Items sold on line are available. If a specific item were not to be available our customer service will contact you to find a way to please you.
4. Do you have a sizing guide?
LES GEORGETTES are available on a unic size but are very flexible to fit your wrist.
A wrist from 4.72 inches (12cm) to 5.71 inches (14.5cm) can wear any size of Les Georgettes.
If your wrist is over than 14.5cm, the large design will be challenging. However, the Medium and Small design can fit. For Large design, our 8 size collection will be the best alternative.
5. How can I pay on this site?
lesgeorgettes.com accepts payment the following credit cards: Visa, Mastercard, American Express. You can also use a Paypal account
6. How do I know that my order is being processed?
You will receive an order confirmation email once your order has been successfully transmitted. In addition a shipping confirmation email will be sent once your order has been shipped.
7. How can I check the status of my order?
You can always check the status of your order by signing in to My account and then selecting the option Orders Historic and details
8. How can I modify/cancel my order?
You can modify or cancel your order at any time within 24 hours of placing your order.
Please email us [email protected] .
If you wish to modify your order we will advise you on the best way to do so.
If you wish to cancel your order we will process your cancellation by issuing a refund. All refunds will be issued to the original form of payment. Please note that refunds can take up to 10 working days to show on your account due to varying processing time between payment providers.
9. Is this site secure?
10.1 What are the benefits of registering
-Fast and easy checkout
-Check the status of your orders
-Make changes to your account information
-Change your password
-Save various addresses (for shipping to friends or family members)
10.2 What if I forget my password?
Simply try to log-in and Click on the Forgot my password link. Enter your email address and we will send you a link to reset your password. You may later change the password to your liking as per the instructions below.
10.3 How do I make changes to my account profile or password?
Sign in to My account to see your information. Click on My Personnal Information then click on Change Password in order to change your password. Click on My Addresses to change or add a billing or shipping address, Click Save when you are finished and the changes you have made will now be securely saved to your profile.
11.1 Where do you ship?
lesgeorgettes.com ships within the 48 contiguous states. We do not ship to APO/FPO or P.O boxes. Please contact us at [email protected] for more information.
Just click on your preferred shipping option and then click on the Update Total button and the shipping cost will be added to your Total.
Domestic shipping costs
next day $24
11.2 Order processing time?
Orders are processed within 2-3 business days of being received pending credit card verification. Orders placed after 2PM will be considered as ordered the next business day (this excludes Saturdays, Sundays and Holidays). lesgeorgettes.com will contact you with a follow-up email should we need additional identification for credit card verification.
11.3 Estimated delivery time?
Items sold on line are usually in stock. In case of any delay we will contact you promptly by phone or email. Please allow for processing time and shipping time based on your selection at check out and you will have the total estimated turnaround time. Should you need to receive your order by a specific date and time please kindly contact us at [email protected]. We will be able to advise you more specifically. Additional fees may apply.
12. FREE RETURNS/EXCHANGES
12.1 What is your return/exchange policy?
We want you to be completely in love with your LES GEORGETTES. If you were not satisfied with your purchase just return it unworn, in its original packaging, and accompanied by its certificate of authenticity and the original sale receipt within 14 calendar days of receiving your order. We ill send you a prepaid shipping label.
For more information, please refer to our Return and Exchange Policy
13. AFTER SALES SERVICE
13.1 Is there a warranty when I purchase a LES GEORGETTES item?
LES GEORGETTES pieces are under warranty for any manufacturing default for 1 year from the date of purchase provided your jewelry has been worn under normal circumstances, was not altered, accidentally broken or damaged, nor exposed to any chemicals. Please contact us at [email protected] with any question regarding your warranty. You will need to provide your original sales receipt, packaging and certificate of authenticity.
Renaissance Luxury Group Corp. reserves the right to determine whether an item can be repaired free of charge under the warranty or at the customer’s cost.
13.2 How do I care for my Les Georgettes?
Les Georgettes is made of metal and leather. Please take care wearing your jewelry and try to avoid contact between leather and perfume and lotions so you can enjoy it for a very long time.
Carefully store your jewelry in its signature LES GEORGETTES box provided with your order.
Your Georgette will get slightly scratched as you wear it. This is part of the normal wear and tear of your jewelry and will give the piece its particular character.
We recommend cleaning Les Georgettes with a dry polishing cloth.
14. CONTACT US
14.1 Where can I find a LES GEORGETTES authorized retailer near me?
LES GEORGETTES is sold on all five continents through an exclusive selection of concept stores, department stores , boutique and gift shops. You can find a LES GEORGETTES authorized retailer near you by visiting our store locator.
14.2 How can I contact LES GEORGETTES ?
BY PHONE: +1-719-360-2917
BY EMAIL: [email protected]
Les Georgettes / Renaissance Luxury Group
456 Johnson ave
Brooklyn, NY 11237