Terms & Conditions
Terms & Conditions
The present General Conditions of Sale are intended to govern the contractual relationship between ALTESSE SAS with a capital of 1 000 000 euros, and its headquarters located at 07310 ST MARTIN DE VALAMAS, FRANCE, registered under the Commercial Register with the number 801 233 925 (hereinafter "us"), and any individual who wishes to make a purchase via the www.lesgeorgettes.com website (hereinafter "you, your").
These General Conditions of Sale will prevail over any other general or specific conditions not expressly approved by us.
These General Conditions of Sale may be modified at any time, but the terms applicable are those enforced on the website on the date your order is placed.
These General Terms and Conditions of Sale are applicable to any purchase placed on the website and are those that are in effect at the time the order was placed. When you select the "I accept" box or a similar box in the Order Confirmation section before completing your order on the Altesse website, you are indicating your full acceptance of these General Conditions of Sale. If you refuse to accept the General Conditions of Sale, you will not be able to place an order for Les Georgettes by Altesse products on the website.
Article 1 : Products
1.1 Descriptions and Photographs
The products covered by these General Conditions of Sale are those presented on the website www.lesgeorgettes.com. Each product offered on the website is accompanied by one or more photographs, a descriptive text of the materials and colours ; this information is informational only and not a binding contract.
The descriptions and photographs of the products sold on the Les Georgettes website are as accurate and faithful to reality as possible ; however, the colours, dimensions, textures and other product characteristics may be altered by the screens or web browsers used to view them.
The customer acknowledges that the photographs, descriptions or images accompanying and illustrating the products offered for sale on the Altesse website are illustrative and non-binding and not the responsibility of the seller in case of error, omission or modification.
Nevertheless, Altesse, assumes the responsibility to ensure that the photographic representation of the products on the website is as accurate and faithful to the product as possible.
1.2 Product Availability
The products are offered within the limit of stock availability.
We reserve the right to refuse any order of more than five copies of the same item.
The product offers are valid as long as the products are visible on the site, within the limit of available stocks, and excluding promotional items.
In the case of product unavailability, we will inform you by e-mail and/or by telephone and we will offer to you an article of equivalent quality and value. If you choose to refuse this opportunity for a replacement offer, we will automatically cancel your order and you will be refunded within 15 days following your initial payment.
Article 2 : Orders
2.1 Order Placement Protocols
If you wish to place an order on www.lesgeorgettes.com, you must create a personal account. Your order will be treated as followed : Once you have selected a product, please click on the "Add to Cart" button to place this product into your cart. You then can decide to continue your purchases and add them to your cart (subject to availability and quantity limits) and proceed to payment by clicking on the "Validate Cart" button. You can also delete one or more products you have placed in the Shopping Cart. Then, you verify that the delivery address is correct. If not, you can enter a new one. Once this is completed, the shipping costs are calculated.
The website then will have you to read and accept the General Conditions of Sale by selecting the corresponding box, then invites you to validate your order by clicking the "Go to Payment" button. The website then asks you to verify all of the information and to choose the preferred payment method "Payment by credit card or Paypal" (cf 3.2 Payment terms). The last step in order to complete your order is to click the "I validate my payment" button. Upon validation of your order, you will receive an email confirmation.
2.2 Order Confirmation
In order to place an order, you commit to communicating to the Altesse website only the information necessary for performance of the service discussed in The Terms and Conditions section. In the event of payment failure, incorrect address or other problems on your account, we reserve the right to block your order until the problem is resolved.
Orders will be valid only after the payment has been accepted. Altesse reserves the right to refuse, without any liability whatsoever on its part, any order on the basis of just cause, especially if there is a doubt or dispute concerning the payment of a previous order.
We also reserve the right to cancel all or part of an order in the event of a manufacturing defect, force majeure or exceptional circumstances. We will notify you as soon as we are apprised of the circumstances and we will proceed to reimburse the sum you have paid Altesse in connection with the cancelled order, or the part of the order that was cancelled. Under all circumstances, we will contact you as soon as possible to discuss all of the possible options for reimbursement and exchange.
2.3 Order Tracking
Upon receipt of the email sent by Altesse, you can track the order status by clicking on the buttons "MY ACCOUNT " and then "MY ORDERS."
The customer can also track the order via an automatic email update that is sent at each step of the order process.
Article 3 : Prices, Terms of Payment and Delivery
The prices displayed on the website www.lesgeorgettes.com are indicated in euros including all French taxes and product packaging, with the exception of shipping rates.
The prices include the VAT applicable at the date of the order; any change in the rate may be reflected in the price of the products.
The shipping fees will be communicated at the time of the order, before the order is validated.
Prices may be modified at any time, but the products will be invoiced to the customer with the price applied at the time the order was placed. A price cannot be changed after the order has been placed.
The products remain our property until payment of the entire sum of the order has been collected.
3.2 Modes of Payment
You can proceed with payment either:
- by credit or debit card (Visa, MasterCard): the total amount of your order is charged/debited at that time. The date the order is registered in our system is the same date that payment was accepted.
- by Paypal : the total amount of your order is debited at this time. The date the order is registered in our system is the same date that payment was accepted.
Any order that was paid by credit or debit card is considered valid only when the payment centers have given their approval. In order to ensure the security of the payments, the data are encrypted and transmitted by the SSL protocol to the payment platform.
3.3 Shipping & Delivery The products are delivered to the delivery address that the customer entered during the order process before the validation of the order was completed.
We deliver only to residential addresses ; we do not deliver to P.O. boxes.
Upon receipt of your package, you are asked to verify that the packaging is not damaged, and, if so, we kindly ask you to refuse the package and notify us by email or telephone.
In the event of a shipping delay, you will receive a new delivery date by email.
In the event of a delay of more than 7 days, you have the opportunity to cancel your order within 60 working days from the original date marked for delivery. If in the case you have received the package after the cancellation of your order, we will proceed to the refund the cost of the product and the cost of return shipping, upon receipt of the package, with all original components included. We will process the reimbursement as soon as possible, and at the latest, 15 days within receipt of the returned order.
Article 4 : Fraud
We reserve the right to ask for proof of residence and proof of identity before the order is shipped in order to prevent fraud. In the absence of these documents or, if the documents are not sufficient to prove the identity or residential address of the customer, we would be obliged to cancel the order. In order to protect us from fraudulent activity, we record the following data : date and time of transaction, IP address.
By placing an order on the website, you declare and confirm that you are a bona fide customer and that you will not deliver, sell or distribute Altesse products, nor will you purchase Altesse products for any retail purpose.
Article 5 : Order Cancellations and Returns
5.1 Return and Cancellation Processing Time
In accordance with the legal provisions in force, you, an individual and not a middleman in the retail business, have a period of 14 days from the receipt of your order to exercise the right to return your items without explanation or a having to pay a penalty.
If you are not satisfied with your purchase within 14 days after delivery, you may also return the product with no penalty.
The previously discussed time frames for returns or exchanges do not apply to personalised product orders, including, but not limited to, engravings, welded letters, cut-out names.
If you choose to make a return within the allotted period, we will offer you either a credit, an exchange or a refund.
If you choose to be reimbursed, the exact amount of the product or products purchased, along with the shipping costs will be refunded within 14 days from the date you notify us of your decision to return the item(s). The shipping costs related to the return of an item are the responsibility of the customer. Any customs costs related to the return of a product from a foreign country are the responsibility of the customer.
The products must be returned in their original packaging, accompanied by their warranty card and the return voucher available on the Altesse website (www.altesse.com), to be sent to the following address :
Customer Service - Returns
07310 ST MARTIN DE VALAMAS
5.2 Return Exclusions
The following are excluded from any warranty :
- Inappropriate or incorrect usage.
-Damage due to incorrect handling, abusive or abnormal use, intentional or accidental physical modification and use for business or commercial pusposes.
-Deterioration as a result of an external events (physical damage, water damage, natural catastrophes…)
-Maintenance carried out by any non-Altesse designated sales service professional, as well as the deterioration resulting from such maintenance.
All refunds will be made on the same payment method used for purchase.
Article 6 : Warranty and Liability
Our products benefit from the legal guarantee of conformity and the legal guarantee against hidden defects. Hidden defects refers to the normal wear and tear of the object. The warranty does not cover accidental losses and breakages, damage caused by daily wear and tear, poor maintenance or batteries and wristbands.
Any defective and non-conforming product can be returned to us. It will be exchanged or refunded under the conditions in Article 5.
In the online sales process, we are bound solely by an obligation of means. Our liability cannot be incurred for damage resulting from the use of the Internet such as loss of, viruses, disruption of service or other unintentional problems. In particular, Altesse shall not be liable for any damage caused by (I) your own actions, omission or fault ; (II) any case of force majeure as defined by the jurisprudence of the French courts ; (III) any third party not related to Altesse for the execution of the contract (for example, in the event of problems arising from performance, heavy telecommunication traffic or the performance of your technology systems) ; or (IV) any other event that Altesse or its suppliers could have foreseen or prevented even if Altesse or its suppliers had taken all necessary precautions.
In particular, the following will be considered as your responsibility : any damage or fault that you suffer resulting from the inadequacy or incompatibility of your computer equipment (hardware and/or software) with all or part of the website and/or the failure to implement all reasonable and necessary safeguards against any potentially harmful programs, devices or communications, as it is your responsibility to (I) verify or have verified that your computer and/or telecommunications equipment is adapted and compatible with the website prior to use and (II) implement all reasonable and necessary protections against any other harmful programs, devices or communications, including anti-virus software.
We decline any responsibility in the event that the merchandise delivered does not respect the legislation in the country of delivery, if this country is outside of the European Union.
Altesse cannot be held responsible in the case of variations or differences between the images, descriptions, texts and illustrations of the products on our website, and the products ordered.
Article 7 : Intellectual Property
All texts, photos, videos, data, display, logo, trademark and other material reproduced on the website are reserved and protected by intellectual property law, including copyright, ancillary rights, and by the legislation on data security.
No use, dissemination or reproduction or other use of these elements, even partial use, may be made without the express authorisation of the author in accordance with articles L 111-1, L 122-1 and L 122-4 of the Intellectual Property Code.
Any breach of these provisions constitutes infringement and is therefore liable to prosecution, including penal sanctions.
Your personal data and information are necessary for the proper management of your order and for us to be able to carry out communications with you.
This data may be transmitted to partner companies that contribute to the successful performance of services such as order processing, order management, and payment. This information and data are also kept for security purposes in order to comply with legal and regulatory requirements.
8.1 Identity of the person responsible for data handling
Personal data are collected by GL ALTESSE, SAS with a capital of 1 000 000 euros whose head office is located in Valamas, in the commune of SAINT-MARTIN-DE-VALAMAS 07310, FRANCE, registered in the Commercial Register under number 801 233 925.
8.2 Collected Data
The personal data collected on the Altesse website are intended for the Altesse website, with your consent. Altesse is committed to protecting your personal data. All personal data concerning you that are collected by ALTESSE are treated with the strictest confidentiality, in accordance with the provisions of Law 78-17 of January 6, 1978 relating to Computer Science, Files and Liberties, for the purpose of processing orders. Your personal information and data are necessary for order processing, management and communication with you.
We collect and process your name, mailing address, email address, IP address, log-in details, order history, viewed products, delivery issues and claims.
Mandatory information is indicated by an asterisk. Some data are automatically collected as a result of your actions on the website.
We also conduct research on the audience of our website, such as the number of page views, the number of visits to the site as well as visitors’ activity on the site and frequency of their return.
8.3 Data Recipients
The data collected on the Altesse www.lesgeorgettes.com are only for the business use of the companies within the GL ALTESSE group.
8.4 Your Rights Under the Data Protection Act
In accordance with the French Data Protection Act of January 6, 1978, as amended by the Act of August 6, 2004, you have the right to access, rectify and oppose personal data
Simply write us at the following address :
Please indicate your first and last name, mailing address, email address and your customer reference number. Your inquiry must be signed and accompanied by a photocopy of an official Identity Document bearing your signature. Please be precise as to the address to which the reply should be sent. A reply will be sent to you within 2 months of receipt of the request.
The cookie is a record of information that we place on your computer: It is intended to simplify your navigation on our website. It cannot contain viruses. It stores items in your shopping cart allowing you to continue to browse and shop.
You have the option to disable these cookies at any time; however, if your browser is set to deny access to cookies, you will not be able to make purchases.
Article 9 : Archiving-Proof
We archive purchase orders and invoices on a reliable and durable database that maintains a true and correct copy of the documents.
Our computerised records are considered as proof of communications, orders, payments and transactions between parties.
For contracts of a total of 120 euros or more including tax, Altesse undertakes the responsibility to retain the contract for 10 years from the date of signature ; this contract will remain at your disposition.
Article 10 : Applicable Law and Disputes
The current terms and conditions are governed and interpreted in accordance with French law, regardless of the country the good(s) are to be delivered in.
In the context of a dispute between the parties and following failure of a written complaint from the customer to customer service (via the following address: https://www.lesgeorgettes.com/de/en/contact-us) or in the absence of a response from this service within a reasonable period of one (1) month, the client has the option of using a conventional mediation procedure or other alternative dispute resolution procedure.
In accordance with Order No. 2015-1033 of 20th August 2015 and Order No. 2016-301 of 14th March 2016 any dispute or litigation referred to as consumption, subject to Articles L611-1 to L612-5 of the Code of Consumption, may be subject to settlement through the mediator [MEDICYS].
To submit a dispute with this mediator, the client can (i) fill in the form on the mediator’s website: http://medicys.fr. Whatever the means used to contact the mediator, the client’s request must contain the following in order to be treated quickly: the client’s telephone number, postal address and email address as well as the full name and address of Maison Altesse, a brief summary of the facts and evidence of prior contact with Maison Altesse.
The European Commission has also set up an online dispute resolution platform (“ODR platform”). You can access this platform through the following link: https://ec/europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.
In case of persistence of the dispute, it will be dealt with in accordance with French law, regardless of the country the good(s) have been delivered in.