This personal data protection policy (hereinafter, the 'Privacy Policy') outlines how ALTESSE SASU (hereinafter, 'ALTESSE', 'We' or 'Our') collects and processes certain personal data belonging to users of the website (hereinafter, 'You' or 'Your').

ALTESSE may have to change the terms of its Privacy Policy. As such, You are encouraged to regularly check this page in order to make sure You agree with any such changes.

ALTESSE places the utmost importance on protecting the privacy and personal data of data subjects, as well as on complying with all applicable legal provisions.

Such data is processed by ALTESSE, in its role as the controller, as detailed below.



ALTESSE may collect the following categories of personal data through its website during the order process or when an account is created:

  • First name and surname; 
  • Billing address; 
  • Delivery address; 
  • Telephone number; 
  • Email address;
  • IP address;
  • Login details;
  • Order history;
  • Products viewed;
  • Information you publish publicly on Our social media accounts or on the website, such as product reviews;
  • Information about your browser and your browsing behaviour;

If you do not wish to provide personal data which is necessary for the performance of the contract or the provision of a service you request, or which is required by law, we will be unable to send you the product or provide you with the service requested.



The legal basis on which ALTESSE processes Your personal data is the contract involved when You purchase an item on Our online store, or when you create an account. Processing this personal data allows ALTESSE to provide information to the individuals concerned, manage its customer database, process orders and provide an effective customer service (including for managing delivery, billing, payment and any requests, queries or complaints), as well as to comply with its legal obligations, where applicable.

We collect Your personal data on the basis of Your consent for the following purposes:

  • Information and marketing purposes, such as sending out information on the work, products and services of ALTESSE
  • Sending out newsletters
  • Running promotional initiatives, surveys and polls
  • Publishing reviews, compiling statistical data or profiling based on pages viewed or orders placed, for the purpose of improving or personalising such information
  • Processing requests and queries submitted via the contact form
  • Participation in competitions and promotions

We collect Your personal data on the grounds of Our legitimate interest for the following purposes:

  • To personalise the content shown on our website and display personalised offers
  • To help us pursue our internal objectives, including the analysis of personal data, audits, product development, improving the website, improving our services, identifying how our website is used and finding out how effective our promotional campaigns are
  • To prevent or detect any abuse or breach of our GTCS.



We have administrative, technical and physical protection measures in place to keep the personal data You provide us with safe from accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.



We use cookies on Our website. To read our Cookie Policy, please visit the 'Use of Cookies' page.



We keep your personal data for 3 years for the purposes detailed in this Privacy Policy, unless we are required by law to store it for longer.



Personal data is processed by ALTESSE, in its role as the controller, using electronic means for the purposes detailed above.

ALTESSE undertakes to refrain from using it for any other purpose or passing it on to third parties, except where specified in this Privacy Policy. In all other cases, it must inform the data subject beforehand and obtain their consent where necessary.

ALTESSE is authorised to carry out statistical analyses on user activity and types as long as they remain anonymous. 

Personal data may also be shared with and processed by any existing or future entity belonging to the Renaissance Luxury Group for the purposes mentioned in this Privacy Policy.

If personal data is shared with and processed by an entity belonging to the Renaissance Luxury Group, this entity will also be considered the controller. Therefore, where ALTESSE is mentioned in this document in its role as the controller, this may also be interpreted as referring to any entity belonging to the Renaissance Luxury Group.

Personal data may be shared, for the purposes outlined above, by ALTESSE with its staff (including its sales and marketing departments), as well as its subcontractors and service providers (such as its IT service providers for the purpose of managing data, payment service providers, logistics providers for delivery and marketing service providers, including for the purpose of compiling business statistics).

Certain service providers may have to transfer customer data outside the European Union.

ALTESSE requires its suppliers and service providers to comply with all applicable legal provisions and, where applicable, requires that data is only transferred outside the European Union where there is an adequate level of data protection or sufficient guarantees.

ALTESSE may also have to share the personal data it processes with third parties in order to comply with a legal obligation, for example in order to respond to complaints/claims relating to information and content which may violate the rights of third parties, in response to a request from a judicial or public authority, or to comply with a ruling issued by a judicial or administrative authority, including an independent administrative authority.


All individuals who have provided personal data to ALTESSE have the following rights, as provided for by the applicable legal provisions:

  • The right of access and rectification ;
  • The right to erasure ('the right to be forgotten') ;
  • The right to restrict processing ;
  • The right to object to processing, including the right to object to data being used for marketing purposes or to send newsletters, either when data is collected or at any time thereafter ;
  • The right to portability of raw data provided to ALTESSE ;
  • The right to establish directives concerning the processing of their personal data after their death ;
  • The right to lodge a complaint with the relevant authority (namely the CNIL in France) ;
  • The right to withdraw consent.

You may exercise your personal data protection rights by sending an email to