• Returns

    14-day return policy

    Under French consumer law, you have the right to return items within 14 days of placing an order.  What’s more, if you are not 100% satisfied with your purchase, for whatever reason,

    Les Georgettes by Altesse operates a 30-day return policy (excluding special orders).

    If you reside outside of metropolitan France, please contact us by email at [email protected] to inform us of your return. You will be responsible for the return shipping charges.

    If you reside within metropolitan France, you just have to click on "Return a product" in your order details. Return mailing costs are free as we provide a prepaid label.

    Returned items (excluding special orders) can be: 

    exchanged :  if an item is defective.  Subject to availability. 

    Reimbursed: within 14 days.  Reimbursement can only be credited to the buyer’s account.

    Returns must be approved by our customer service department.  They should be unused and in their original packaging.   All returns are inspected on arrival in our warehouse.

    Items purchased on can only be returned to the e-store.   Items purchased in retail outlets or from authorized dealers can only be returned to the place of purchase. 

    For further information on returns, please refer to our general sales conditions.