FAQ

  • FAQ

    1.   How to contact us?

    Order queries: for all issues about orders, delivery, product returns or after sales service please drop us a line at [email protected].

    Media queries: if you are a member of the media or a blogger and want to contact us, to set up partnerships or arrange events, please feel free to drop us a line at [email protected].

    2.   Why create an account?

    By opening a Les Georgettes by Altesse account, you will enhance your shopping experience and have your orders processed more quickly.   You can access your order history, keep track of current orders, update your newsletter subscription preferences and take advantage of exclusive offers.

    3.   What if I have a technical problem?

    We recommend using the latest version of your operating system (Windows, OSX…) and web browser (Safari, Firefox, Chrome…).   If problems persist, please contact Les Georgettes by Altesse Customer Service by email at [email protected]  with the following information:

    • A detailed description of the problem.

    • A screen shot of the error message.

    • The name and version of your browser.

    4.   What if I can’t log on to my account?

    If you can’t log on to your account, please try the following:

    Check that the email address and password you are using match those registered to your account.

    If you forget your password, click on ‘forgot password’ and enter your email address.

    We will send you a password reminder by email.  If you still can’t log on, please contact Les Georgettes by Altesse Customer Service by email at [email protected]

    Please provide us with as much information as you can about the problem.  Forward screen shots of any error message and give a detailed account of all steps taken prior to this.

    5.   Can I return an online purchase to a retail outlet or to a Les Georgettes by Altesse authorized dealer?

    Items purchased on www.lesgeorgettes.com can only be returned to the e-store and not to retail outlets or authorized dealers.  The e-store returns policy should be observed.  Items purchased in retail outlets or from authorized dealers can only be returned to the same, and may not be returned to the e-store.

    6.  Is the Les Georgettes by Altesse e-store an authorized outlet ?

    Yes, Les Georgettes by Altesse e-store is our official online outlet.  Their high quality and popularity have, unfortunately, made Les Georgettes by Altesse a target for forgery.  Shopping on the Les Georgettes by Altesse website or buying from one of our many authorized dealers (find them on our site) means you can rest assured that you are buying an authentic piece.

    7.  Where do we deliver?

    Les Georgettes by Altesse like travelling!
    We currently deliver to Australia and New Zealand

    8.  How can I change my account details?

    Click on ‘My Account’ to update your personal information and contact details, or to view orders.

    9.  How do I contact Les Georgettes by Altesse e-store?

    For information about e-shopping, please contact our Customer Service Department by dropping us a line at [email protected].

    Please note that les Georgettes by Altesse e-store can only deal with queries relating to e-store purchases.    

    10.  Who do I contact with queries about store-bought items?

    If your query is about a store-bought bracelet, we advise you to get in touch with the appropriate store directly.  Click here to find store contact details.

    11.  I’ve ordered one bracelet and several leather bands.  How will my items be packaged?

    Bracelets and leather bands ordered at the same time, will be shipped in exclusive Les Georgettes by Altesse gift packaging, in pretty bags trimmed with ribbon.  We pack our cuffs, with the leather clipped in place, in attractive bracelet boxes.  Additional leather bands come in a specially designed pouch. 

    12.  How do I close my e-store account?

    We’re very sorry to hear that you’re closing your account.  Please send an email to Customer Services at Les Georgettes by Altesse e-store at [email protected].   Please make sure that this email is sent from the address registered to your account so that we can verify the authenticity of the request.

    13.  Why does my bracelet/my leather look different from the photos in the e-store?

    We do our best to use photos that give as true a representation of our products as possible.  You may notice some subtle color variations between the screen view and the actual leather.  We use only genuine leather and this is what makes each bracelet so unique.

    14.  What payment methods do you accept ?

    We currently accept two (2) payment methods : PayPal and credit card (Visa, MasterCard).

    Using PayPal on our site requires a PayPal account.  For payment by Visa or MasterCard, your card-issuing bank may require an identification process.

    15. How do I track shipping ?

    Once your order has shipped, you will receive a confirmation email with a tracking number