Returns

  • Returns

    We want you to be completely satisfied with every Les Georgettes by Altesse purchase. If your order fails to meet your expectations for any reason, please return the merchandise within 14 days of receipt for exchange or refund (excluding delivery and handling charges). Returned jewelry merchandise must be unworn and in like-new condition. Due to hygiene reasons, please note that earrings cannot be exchanged or refunded.

    If you wish to return for free an item you purchased, please call Customer Service at +61 2 9716 0992 or send an email to [email protected], and we will send you a shipping label by email. You may choose to have the item replaced or have credit issued to you in the original form of payment. Please see below for specific return packing instructions.


    Free returns and instructions 

    List the item(s) being returned along with the reason for the return.

    1 -Include a legible copy of the original sales receipt in the package.

    2- Repack the product in its original packaging materials, unless the package's condition is not suitable for a safe return.

    3- Ship the returned item(s) to the address listed below

    Les Georgettes -Renaissance Luxury Australia

    4E/6 Jubilee Avenue, Warriewood NSW 2102


    For questions regarding returns please call Les Georgettes by Altesse at +61 2 9716 0992 and ask for Customer Service or email us at contactaus@lesgeorgettes.com.


    Exchanges

    Please call us at +61 2 9716 0992. A Customer Service representative will assist you with the transaction.


    Shipping Errors and Damages

    Please call us right away at +61 2 9716 0992 or email us at contactaus@lesgeorgettes.com if your order arrived damaged or if a packing error occurred.


    Refunds

    Depending on the method you use to return the item to us, it can take up to 7-14 days for us to receive your return. If you placed your order with a credit card, the credit will be applied to your account and usually appears on your statement within one billing cycle from the time we process your return.


    Sales prices

    Sale prices are offered to our customers for a limited time and on specific merchandise. Sale prices are not applicable to prior purchase.